Care for Your Natural Jewelry

Care:

• Place the accessories in a ventilated area to prevent oxidation.
• Store each piece individually to avoid scratches. It is advisable to store them individually in the case you received at the time of purchase.

Avoid:

• Subjecting jewelry to mistreatment, knocks, or pulls.
• Wearing jewelry to sleep or showering with them.
• Exposing them to artificial or natural light for extended periods of time.
• Exposing them to substances such as chlorine, cleaning liquids, grease, perfumes, creams, sweat, etc.
• Exposing jewelry to sudden temperature changes.
• Storing them in drawers, closets, or wooden wardrobes, as they often contain acids that can affect silver.

CARE FOR JEWELRY PLATED IN GOLD / ROSE GOLD

• Do not engage in sports activities while wearing jewelry.
• Avoid exposure of the jewelry to oily substances such as moisturizers, perfumes, lotions, essential oils. The contact of jewelry with cosmetic or household products that can damage its color: hairsprays, perfumes, shampoos, etc.
• To clean the jewelry, use a chamois or a damp cloth and rub very gently on the piece.
• It's necessary to check that the clasps are in good condition regularly.
• Do not expose jewelry to sudden temperature changes.
• It is preferable to store jewelry individually in their original cases for proper conservation.
• If you use a jewelry box, make sure the pieces are in separate compartments.
• Do not engage in sports activities while wearing jewelry.

However, it should be noted that your skin's own PH can alter the color of your jewelry, so it may be necessary to renew the plating periodically.

How do we immortalize nature into jewelry?

At Liz de la Cruz, our philosophy is to capture the fleeting beauty of nature and turn it into enduring art. Our exclusive organic casting process is the result of years of refinement in our workshop, where ancient tradition meets innovation, allowing us to preserve the complete integrity of natural objects in metal.

Each piece begins its transformation with careful treatment tailored to its essence; some elements are meticulously dried and dehydrated, while others are immortalized immediately to retain their natural grace. Our special bronze alloy, developed to capture even the minutest detail, embodies the very essence of nature in every curve and texture. We also offer the option of immortalization in eco-friendly silver, sourced from recycled x-rays and of 925 quality, for those seeking a sustainable alternative.

The final touch of luxury is achieved with a full 24-karat gold plating, ensuring that each creation shines with the intensity of the life it once was. This process not only celebrates natural beauty but also ensures the durability and exceptional quality of each piece of jewelry.

Every purchase comes with a three-month warranty to cover any manufacturing defects, and we provide ongoing maintenance services to ensure that your Liz de la Cruz jewel remains as eternal as the moment it captures. With each piece, we deliver not just a piece of jewelry, but a story, a piece of immortalized nature to be treasured forever.

Guarantee

Our promise is durability and exquisiteness in every jewel. To this end, we recommend faithfully following the care instructions that accompany our pieces, allowing the gold and rose gold finishes to maintain their original splendor. LIZ DE LA CRUZ is committed to offering a 3-month warranty on these finishes. After this period, any required maintenance will be the financial responsibility of the customer.

Should repairs be needed, they must be sent to our stores in Bogotá with their purchase receipt. Shipping costs will be borne by the customer, and the process may take between 30 to 45 business days.

For exchanges and returns, we accept items in perfect, unused condition up to 15 days after delivery for online purchases, or from the purchase date in-store, provided the order and confirmation are presented. Returns can be made in our stores or, if located outside the city or country, transportation is the responsibility of the customer. Please note that personalized items or purchases made at a discount are final sales and not subject to returns unless they have manufacturing defects.

Purchases made through authorized distributors must adhere to their warranty policies. Items must be returned new, with all tags, and in their original packaging. Any alteration or misuse voids the warranty.

At LIZ DE LA CRUZ, we value the trust placed in our creations and strive to ensure your satisfaction with every piece purchased.

Our Sustainability Philosophies

At Liz de la Cruz, we pride ourselves on being a brand that redefines artisanal jewelry, blending sustainability and art in each of our pieces. We use eco-friendly materials such as eco-silver, extracted from x-rays, and bronze with a 24-karat gold plating, ensuring not only the quality and durability of our jewelry but also our commitment to responsible environmental practices. Each design is an ode to nature, reflecting its beauty and diversity through organic casting techniques that make each piece unique.

The heart of our brand is the artisans and collaborators whose skilled hands and creativity bring our collections to life. At Liz de la Cruz, each piece of jewelry is meticulously handcrafted, ensuring exceptional quality and distinctive style. We deeply value the work and dedication of our team, which is why we are committed to fair pay and ethical working conditions for all our collaborators. This philosophy of respect and appreciation is reflected in every piece of jewelry that leaves our workshop.

Our vision extends beyond simply creating accessories; we aim to make a positive impact on both people and the planet. Choosing Liz de la Cruz, our customers not only acquire a piece of jewelry but also support a chain of sustainability and ethical labor practices. We are proud to be a brand that not only dedicates itself to creating beautiful jewelry but also strives to make the world a better place, one jewel at a time.